March 2020 Announcement: In an effort to slow the outbreak and to be considerate of everyone’s health, I am taking no chances for our families and yours. I routinely wipe all supplies and jewelry pieces with effective cleaning agents and secure them in closed containers. I wear gloves as I handle your items and have placed all supplies and pendants in sealed containers. I have a young child at home and have drastically reduced our exposure to all people right now. Our protection is as important to our family as it is to yours, and we want you to know the steps we have taken. If you have questions, please message us here. Thank you, Kat // Enter code FREESHIP35 at checkout for free domestic shipping over $35

Policies


Processing time:

This is the time I need to prepare an order. Please see individual items for details on processing times. If you have a question please email me.

Customs + Import taxes:

Orders Shipped to Countries Outside of the US:
The person who receives the package shipped outside of the US is responsible for import taxes, custom duties, and/or fees imposed by the destination country. To find out if this applies to you (or the person you are gifting this item to), check with your local post office before ordering.

Returns + Exchanges:

I gladly accept returns and exchanges. Please contact me within 14 days of delivery. Item must be shipped back within 21 days of delivery.

Because of the nature of these items (unless they arrive damaged or defective), I can't accept returns for custom or personalized orders.

I don't accept cancellations on custom orders. But please contact me if you have any problems with your order.

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. It is highly recommended to send any return merchandise insured and with tracking.

Questions please email us: weldedroots @ gmail.com